Terms and Conditions of Trade.
No one likes the small print.
While it might feel a bit time-consuming to read the fine print, we do believe it is the best way to manage expectations and avoid any surprises. Our terms of trade set out what we will deliver to you and what we expect from you. The last thing we want is a mismatch in understanding and a poor outcome for you, the homeowner.
We believe in providing great service and we take pride in our standards. The terms of trade below serve as the criteria for all of the work we carry out. These terms override any agreements made in person, over the telephone, or in any other communication.
When you ask She Paints and Co. Ltd to carry out work on your behalf, you agree to uphold your obligations under these terms of trade.
If you have any questions, please contact us we are more than happy to help. If you are unhappy with the work we provide, or have any problems or comments, please let us know immediately. We will do our best to fix any problems right away. If you do not give us feedback or if you delay payment, it makes it difficult for us to put things right.
We take pride in what we do and would love for you to use us again and tell your friends. You can be sure that we want you to get the outcome you are after, as much – if not more- than you do.
You can contact us the following ways:
Operations Manager
Kelly-Rose Burns 0212219895
Owner of Business / Office Manager
Stephanie Harris 021 800 634
Email
Info@shepaints.nz
Our Charges
You will notice that your price will be one of the following.
Estimation
An estimate is not a fixed price. An estimate is the service provider’s best guess of what the job will cost, based on their skill and past experience.
The final price could be more or less than the estimate, but it should generally be within 10-15%.
Please note if the customer has added extra work beyond the scope of the original estimate charge up will apply unless the customer has requested an additional estimate for the new work.
Quote
A quote is an offer to do a job for a specified price. Once you accept a quote, the provider can’t charge you more than that unless you agree to extra work, or the scope of the job changes while it is underway. Legally, this is known as a variation to your contract.
Charge Up
With charge up jobs with no fixed or estimated price is given. The work is done on an hourly rate and invoiced for hours worked. We realise that a certain level of trust comes with the privilege of charge up work. Our invoicing will show exactly hours of each employee, dates, descriptions and materials used.
Day rate – (Less than 6 hours)
Minimum half day charge for jobs less than 6 hours plus $50 travel cost
OVER DUE INVOICES – Monthly Compounding Interest Charge
5.00%
Parking Permits/Tolls/Paid Parking
If in the course of undertaking work for you, we are required to pay for parking or any other vehicle travel costs, these will be passed on to you.
Additional Travel to the Job Site
We allow up to 30 minutes travel time to your site. If we take longer than 30 minutes to travel to your job, the cost of this additional travel time may be charged to you.
Additional Travel Back to Office/Workshop
In some circumstances, if your property is located outside of normal travel routes, you may be charged for the time it takes for the tradespeople to travel back to the office/workshop. If it is more than 30 minutes, you may be charged for the extra time it takes the tradespeople to reach their destination. We as a firm, believe that it is good practice to pay the tradespeople when they are travelling for more than 30 minutes. This condition usually applies to work outside of the city.
Smoko and lunch breaks
Our staff have one paid break of 30 minutes per day, generally taken at around 10.30 and one unpaid lunch break taken at 1.30. On occasion they will choose to take only one 30 minute break (paid) and forego their paid lunch break.
Payment
For call-out jobs and emergency jobs, payment is due when the work is complete, unless we have made other arrangements. If you have been sent an invoice, payment is due as per the payment date on the invoice.
If your job is completed in under two weeks we will invoice you on completion. If your job is bigger and will take more than 1 ½ weeks to complete we will send progress invoices generally at the end of each week. Once your job is complete and you are happy with the work, you will be sent a final invoice.
Communication
Please note our default communication is email & text messages.
Deposits
To secure your booking, we require a non-refundable deposit of 10% of the total project cost. This deposit confirms your commitment to the service and allows us to allocate resources accordingly.
If a deposit invoice is sent and remains unpaid before the work commences, we reserve the right to halt work until payment is made. We also reserve the right to cancel the contract entirely, if any payment is late or delayed.
Cancellation Policy
If you cancel your job with less than 7 days’ notice, the deposit will be retained as a cancellation fee. If you provide at least 7 days’ notice, the deposit can be applied to a future booking, but it will still be non-refundable.
Progress Invoices
Progress invoices are claims for work done on site, before the entire job is completed. This covers labour and materials for work done to date. The cost of materials and the amount of time spent on your job will dictate whether you will be sent progress invoices.
As part of our agreement, you accept to pay these progress invoices when they are due. You understand that you cannot withhold payment for any reason.
If for any reason work has paused on your job, you can request an invoice to settle the account by calling the office.
We reserve the right to stop work if progress payments have not been made.
Discounts
Discounts applied to your account are administered at our discretion.
Discounts may be revoked and the full amount may be charged to you if an invoice remains unpaid for more than 20 days or any other agreed date.
Disputed Invoices
If you need to discuss any aspect of payment, please contact us immediately.
If you are dissatisfied with the invoice, it is your responsibility to contact us immediately.
Unpaid Accounts
If payment remains outstanding for over 20 days from the invoice due date a late fee of $100 may be added to your account at our discretion.
We reserve the right to charge 5 % compounding interest on a monthly basis for overdue accounts.
Debt Collection costs may be added to invoices that remain outstanding for over 20 days from the due date.
