• FAQs

    FAQs She Paints & Co.

Frequently Asked Questions

Everything you need to know about working with She Paints & Co.

1. What areas in Northland do you service?
We proudly provide top-quality painting and decorating services right across the Northland region. Based in Whangarei, our team regularly travels to service clients in Kerikeri, Dargaville, Mangawhai, Paihia, Opua, Waipu, and all along the Tutukaka Coast.
2. Do you offer both residential and commercial painting?
Yes, we do! No job is too large or too small for us. For our residential clients, we handle everything from character older home renovations to brand-new architectural builds. For our commercial clients, we paint retail storefronts, supermarkets, office spaces, and retirement villages. We understand the need to keep your business running smoothly, so we always ensure our work causes the least possible disruption to your day-to-day operations.
3. I need more than just painting, do you offer wallpapering and plastering?
Absolutely. We are your transformational specialists! We offer professional wallpaper hanging as well as expert wallpaper removal. We can also handle skim plastering and drywall repair to ensure your walls are smooth, perfectly prepped, and ready to be beautifully decorated.
4. Who will be working on my property?
You will be working with our incredibly talented, fully qualified, and trustworthy team. We are a proud female-led business with a diverse painting and decorating crew made up of 50:50 women and men. We actively support women choosing a career in the trades and are proud members of BCITO. Above all, our team brings warmth, calm, and genuine respect to your space. Your emotional well being during what can be a stressful time, is just as important to us delivering an great job.
5. Do you offer a warranty on your painting services?
We absolutely do. We believe in getting the job done right the first time and stand by the quality of our craftsmanship. For your ultimate peace of mind, we offer a 2-year workmanship warranty on all our paintwork. We also use premium brands such as Dulux and Resene, which offer manufacturer warranties up to 10 and 15 years when applied according to their specifications.
As part of the quoting process, we carefully assess the condition of the existing paint. In some cases, older coatings can appear sound but may have underlying weaknesses that are not visible until later. Stripping back to bare substrate provides the most durable, long term result. However we understand this is a significant additional investment and not always the preferred option.
If you choose NOT to proceed with a full strip back, we will still prepare and repaint the surface using best practices. However the overall lifespan of the new paint system will depend on the stability of existing underlying coatings. Regardless, you remain fully protected under the Consumer Guarantees Act, which ensures our workmanship is carried out with reasonable care and skill. We are always happy to discuss preparation options with you so you can make the best decision for your home, budget and long- term goals.
6. Are you environmentally conscious with your paint choices?
Yes! We are incredibly proud to follow the Resene Eco-Decorators protocol. This protocol recognises environmentally responsible, quality-focused painting practices. When you choose She Paints & Co., you can have complete confidence that we are deeply committed to sustainable practices and high-quality, eco-friendly products.
7. How does your billing and invoicing work?
We believe in 100% transparency so you never have to worry about surprise costs. Once we understand your vision, we'll provide a clear price for your project. As the job progresses, we check in with you regularly and invoice on a weekly basis. This gives you complete visibility into exactly how much work has been completed and what you are being charged for at every step of the way.
8. Do I need to do any of the painting prep work before you arrive?
Not at all, we take care of everything! Perfect paintwork begins with a perfect surface. Our crew handles all the heavy lifting, including wallpaper removal, texture repair, dings and dent repair, and skim plastering. We make sure your walls looking great, as per your required level (discussed at time of pricing) before we even open a tin of paint.
9. Can you paint exterior surfaces like roofs, decks, and fences?
We certainly can! The Northland sun can be tough on exteriors, but our skilled team can breathe new life into them. We paint all exterior surfaces including weatherboard, brick, masonry, stucco etc. We also expertly paint roofs, stain or paint decks and fences, and refresh gutters, doors, and windows.
10. What do I need to do to get the house ready before you arrive?
Interior: We ask that you remove all small and personal items from the rooms being painted. Larger items like beds, couches, and heavy cabinets can stay where they are. We simply need enough space to safely place a ladder between the furniture and the walls. Please also take down any pictures, mirrors, hooks, and nails from the walls so we can get straight to work.
Exterior: If you could please trim back any plants, bushes, or trees around the house, that will give us clear access to the exterior walls. We also ask that you move any outdoor furniture, building materials, or other items that may be in the way before we start. This helps us work safely and keeps your project on schedule.
11. How do I request a price or get started on my project?
It’s easy! You can fill out the contact form right here on our website, letting us know a bit about your interior, exterior, new build, renovation, or wallpapering project. Alternatively, if you’d prefer to chat with us directly, you can give me a call at 021 800 634. We’d love to hear from you and learn how you want your home or business refreshed!

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